Client Needs
Since this task had so many layers of involvement, the credit agency needed technical writers who were well versed in the software development life cycle, utilizing APIs from major software companies, such as Oracle and other VPN providers, and system maintenance. The firm did not have employees with adequate technical background to effectively document the tasks needed to complete this project.
EDC Solution
The first step Essential Data took towards creating this platform was providing a team of technical writers, each specializing in different steps necessary to complete the project. Since Essential Data’s technical writers have such diverse backgrounds, every step of the process of developing this software would be adequately detailed and, critically, consistent with the documents developed by the team’s other technical writers. After the software was developed, Essential Data provided one technical writer to work full-time with the credit agency to maintain the platform and update the documentation as necessary.
Benefits
As a result of the credit agency’s collaboration with Essential Data, the agency saw an increase in sales due to the success of the new collection system. Additionally, customers were satisfied with the platform, which improved their relationship with the company. None of this process or the resulting benefits would have been possible without the addition of Essential Data’s technical writers to the team.
