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Software Documentation Services

A person at a wooden desk coding on their computer while looking at their phone, representing the importance of software documentation services
Typically when you buy something from a furniture store (online or in person), you have to assemble the pieces to complete the furniture. When assembling it, there is always a guide and information on how to assemble it step by step and information about the product itself.

Software Documentation Services function the same way. When it comes to understanding software products, it is key for stakeholders to understand the product’s development and for consumers to know how to use it. These services can help develop your software documentation to ensure it is clear and concise.

What are Software Documentation Services?

As mentioned previously, software documentation services are the creation of online material and technical manuals that describe the development, deployment, and use of software.

What do Software Documentation Services Include?

For software documentation services to be successful, there must be documentation tracking the software’s production from the beginning to the end. There are 14 types of software documentation required for software development:

  1. Process Documentation: Shows records of the software’s maintenance and development. Technical writers typically develop an initial concept and add relevant information for every step of the process.
  2. Planning Documentation: Also known as Software Development Plan (SDP) Outlines and discusses the developers’ ideas and reasoning behind the project. It also portrays their ideal way of creating which includes:
    • Problems that the software will resolve,
    • The team’s development approach.
    • The order of development.
    • Each team member’s responsibility
  3. Estimate Documentation: Also known as, Effort Documentation, records the expenses and or the time the developer expects the process to start and end.
  4. Standards Documentation: System of rules to create software. There are two types of standard documentation:
    • Open Standards: Typically used for public companies that can access and create their software.
    • Closed Standards: Descriptions that are unavailable formats and protocols that the developers use.
  5. Metric Documentation: Records the measurable aspects of the developmental process and the product. It measures the size, complexity, and quality of the software to help accurately estimate and compare different development methods in real time.
  6. Scheduling Documentation: Specialized software to create detailed schedules for developers and their teams, which assists the team in keeping track of deadlines.
  7. Product Documentation: Describes the software that the developer team plans to create and gives instructions on how to change and use it. There are two types of product documentation includes:
    • System Documentation – used by the development team
    • User Documentation: used by end-users (consumers)
  8. System Documentation: As previously mentioned, the system documentation is used by the development team to track progress, modify, and predict the function of the software by outlining the components of the software and how the functions work together to produce it. The functions include capability, design, limitations, operation, and maintenance.
  9. Requirements Documentation: Outlines what the product requires to operate efficiently. Which include: hardware specifications, functionality requirements, and compatibility.
  10. Architecture and Design Documentation: A basic form of information on how the software works. It includes an overview of the components, function,  and purpose to ensure a design with a controlled flow of data for a positive experience for the consumer.
  11. Technical Documentation: Describes how the software will use or build upon technological concepts to ensure quality user experience. This documentation is typically used by IT specialists and software engineers to use elements like Application Protocol Interface (API) and Software Development Kits (SDK).
  12. User Documentation: As previously mentioned in Product Documentation, User Documentation teaches the consumers (end-users) how to use the product.
  13. End-User DocumentationGiven information to end-users using the finalized project software. Six types of information and guides are usually in End-User Documentation:
    • Operating System Requirements
    • Installation Instructions
    • How to Start 
    • Photos of the Software Features
    • Troubleshooting Tips 
    • Customer Service Contact Information 
  14. System Administrator Documentation: Assists the system administrators to manage the computer systems and servers to maintain the software.

Benefits of Software Documentation Services

Software documentation services are beneficial to both the end-user and the software development team to maintain and understand the product. End-users use the software documentation as a user manual. Software developers or system administrators can use this to understand the step-by-step process of the product for maintenance, fix any coding, or use it as a reference for future software projects.

How Can Essential Data Help?

Here at Essential Data, we have a team of expert technical documentation writers who will be with your company at every step to ensure a steady and efficient flow in providing excellent software documentation services.

Whether you need a single technical writer for a brief project or a team of consultants to produce a complete line of documentation, the quality of our work is guaranteed for you. Our clients work closely with an Engagement Manager from one of our 30 local offices for the entire length of your project at no additional cost. Contact us at (800) 221-0093 or sales@edc.us to get started.

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