Technical Team Training Documentation – How EDC Helps


Launching a new product for your company is a thrilling, yet challenging, project. Technical team training documentation leads to enormous growth potential. Engineers and quality assurance teams confirm that everything works properly. However, customers constantly call your customer service line for assistance in using the product.

To avoid backups, your company sends out a team of technical experts to each client. This ensures that the client has the help needed to properly operate and maintain the product. Sending a live team of experts guarantees your customer receives all the necessary nuances for the product. But, it’s quite a costly endeavor. On the other hand, your company acquires professional content writing services to create technical team training documentation such as user guides and manuals, saving your company time, labor, and money.

Client Need

A premier software company launched a new piece of software and to ensure that the software was installed and functioned properly, the company had teams of four technical experts personally travel to each customer site. While having an in-person expert team to answer any customer questions made certain that all issues would be resolved, this team was costing the company $20,000 to $30,000 a trip. This model reached a point where the cost of transporting training teams cut into profits that the new software was generating. The company knew things had to change and contacted Essential Data Corporation for help.

EDC Solution

Essential Data Corporation was able to supply a team of expert technical authors already well-versed in the type of software the company was launching. The writers created different types of technical writing documents, such as installation guides, and training materials so clients could operate the software properly. The technical writers also created a frequently asked questions (FAQ) document, so that should any known issues arise with the software, the client can resolve the issues without needing to contact the company’s technical service department. With these new technical documents, the need to send live teams stopped.

Benefits for the Client

No longer needing to spend massive amounts of money on sending live trainers to each customer site, the software took off. With easy-to-understand installation guides and user manuals, customers were able to adopt the software quickly, leading to greater customer satisfaction and increased sales of the software. From installation manuals to software guides, Essential Data Corporation is proud to help all types of clients with their technical writing and communication needs.

Let’s write your success story

You can have data without information, but you cannot have information without documenting your essential data.