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Policies, Procedures, and Processes (Procedural Documentation)

Policies and procedures are the foundation of every business. Strengthening that foundation can be achieved by properly documenting your policies and procedures. Utilizing technical writers is key to attaining technically proficient and well-constructed technical documentation for your business.


Policies set the stage for organized, efficient, and accurate work. Their primary function is to set the standards for employee work and behavior at your company; getting this technical documentation done right is absolutely essential. By clearly outlining the responsibilities and rules of conduct of each position at your company, you minimize employee confusion and executive frustration.


If we think of policies as the rules of conduct of a position, procedures are the how-to guide to achieving those standards. Outlining the steps to reaching the expectations of a position is hugely beneficial to the employees in those positions, and you will see a significant return on your investment in this technical documentation in employee organization, efficiency, and results.


We now understand policies to be the outlined standards of positions and procedures to be the outlined methods to achieving those benchmarks, but what about business processes? Process documentation can be seen as a comprehensive to-do list for the stakeholders of a company, outlining company goals and delegating relevant tasks to each participant.

Benefits of Technical Documentation for Policies, Procedures, and Processes

All businesses inherently have policies, procedures, and processes, but properly documenting these by working with a technical writer has numerous benefits, such as…

  • Clarity in expected conduct and responsibilities of employees
  • Concrete documentation eliminates guesswork and minimizes out-of-role behavior
  • Establishes benchmarks that spur and promote consistency across employees in various roles
  • Serves as a template for tracking performance
  • Great tool for initial employee training
  • Creates a foundational knowledge guide that employees can refer to as a reminder of company expectations and procedures
  • Works as a forum for internal analysis and feedback, allowing you to review and improve your company policies and procedures as your company evolves
  • Clearly defined company goals and objectives streamline communication and ensure optimal use of resources
  • Delegating key tasks to relevant parties provides systems of responsibility and accountability
  • Sets the precedent for organized, efficient, and consistent work at your company, boosting productivity and growth while improving results
  • Helps ensure that your clients and customers receive the high-quality products and services you provide, every time

Looking to develop policies, procedures, and processes for technical documentation? Essential Data Corporation is here to help!

Whether you need a team of consultants to produce a complete line of documentation or a single technical writer for a brief project, Essential Data’s Engagement Manager will lead the project from start to finish. At Essential Data Corporation, the quality of our work is guaranteed. Contact us today to get started. (800) 221-0093 or

Written by Brooke Dodrill