The EOS Model & Procedural Documentation

A person tapping on a tablet and holding graph documentation at a wooden desk

Business analysis is an integral part of any company. EDC’s technical writers are trained in many areas of business analysis, ranging from risk management, project management, requirement analysis, etc. The primary benefit of business analysis is that it allows companies to manage any changes as well as analyzing risks and decisions taken by a company. An important aspect of business analysis that technical writers can provide is procedural documentation. The advantage of hiring a technical writer for business analysis is that they provide such a service with the guarantee of clear communication so that it is easy for everyone in an organization to understand.

Business Process Engineering

One aspect of business analysis is business process engineering. Business process engineering is a management strategy that focuses on analyzing and designing workflow and processes in an organization. An example of business process engineering can be seen in the EOS model. The EOS model is pioneered by Entrepreneurial Operating Systems and has a proven track record of helping businesses succeed. An EOS model is built on six components: vision, people, data, issues, process, and traction. These six components are specific to an organization’s goals and are helpful to both small and large businesses. The first three are the backbone of your company, while the last three are the challenges and how your company can overcome them to succeed. 

Why Choose Technical Writers for Procedural Documentation? 

A company that uses the EOS model of business process engineering would benefit from the use of a technical writer. The process component of the EOS model in particular benefits from the use of technical writing. This is because documentation tasks are embedded into this portion in the form of procedural documentation. Procedural documentation encompasses the policies and procedures that allow a company to function. Technical writers can play a part in business process engineering by providing this documentation. Going into more detail, the process portion is identifying what works for your business and then documenting the policies and procedures that allow your company to function. And this is primarily done through interviews to gather the necessary data and then document it. This procedural documentation is then put in effect by getting everyone on the same page with what the essential steps are, and then having them follow these steps to create consistency and scalability in your organization. 

The primary benefit of a technical writer for business analysis is that they augment the deliverables of the service. This means that the specialties of a technical writer, easily digestible writing, is present in the procedural documentation that is a part of business process engineering. For example, although a business analyst is fully capable of providing business analysis, they may not have the communication skills to effectively communicate what the business goals are and how to attain them across an entire organization. Because the documentation involved reaches a number of different people in your organization, having clear and concise writing is essential to making sure that everything runs smoothly. Having a technical writer for a temporary basis to bridge the gap between the analysis and documentation is a clear advantage in this regard. By doing all this and having the proper procedural documentation, your company is able to have clearly defined company goals and objectives that streamline communication and ensure optimal use of resources, giving you the best chance of success.


Business analysis is crucial for an organization to assess its decision-making and potentiality. Among the different facets of business analysis, business process engineering is one, among many, that can benefit from the use of technical writers. Having concise writing and clear communication is important as it provides both the adequate detail needed to properly assess the decisions taken in a business, as well as making sure it is understandable to execute. 

How EDC Can Help with Procedural Documentation

Whether you need a team of consultants to produce a complete line of documentation or a single technical writer for a brief project, Essential Data’s Engagement Manager will lead the project from start to finish. At Essential Data Corporation, the quality of our work is guaranteed. Contact us today to get started. (800) 221-0093 or

Written by Stanley Chu


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