A person tapping on a tablet and holding graph documentation at a wooden desk

Business analysis is an integral part of any company. EDC’s technical writers are trained in many areas of business analysis, ranging from risk management, project management, requirement analysis, etc. The primary benefit of business analysis is that it allows companies to manage any changes as well as analyzing risks and decisions taken by a company. An important aspect of business analysis that technical writers can provide is procedural documentation. The advantage of hiring a technical writer for business analysis is that they provide such a service with the guarantee of clear communication.

What is Business Process Engineering?

One aspect of business analysis is business process engineering. Business process engineering is a management strategy that focuses on analyzing and designing workflow and processes in an organization. The EOS model includes business process engineering. The Entrepreneurial Operating Systems has a proven track record of helping businesses succeed. Vision, people, data, issues, process, and traction make the EOS model. These six components are specific to an organization’s goals and are helpful to both small and large businesses. The first three are the backbone of your company while the last three are the challenges; consider how your company can overcome them to succeed. 

Why Choose Technical Writers for Procedural Documentation? 

A company that uses the EOS model of business process engineering would benefit from the use of a technical writer. The process component of the EOS model in particular benefits from the use of technical writing. Procedural documentation encompasses the policies and procedures that allow a company to function. Technical writers can play a part in business process engineering by providing this documentation.

Going into more detail, the process portion is identifying what works for your business and then documenting the policies and procedures that allow your company to function. And this is primarily done through interviews to gather the necessary data and then document it. This procedural documentation is then put in effect by getting everyone on the same page with what the essential steps are. Everyone can then follow these steps to create consistency and scalability in your organization. 

The primary benefit of a technical writer for business analysis is that they augment the deliverables of the service. This means that the specialties of a technical writer, easily digestible writing, is present in the procedural documentation that is a part of business process engineering. For example, a business analyst is fully capable of providing business analysis. However, they may not have the communication skills to effectively communicate goals and the steps needed to get there. 

Because the documentation involved reaches a number of different people in your organization, having clear and concise writing is essential to making sure that everything runs smoothly. Having a technical writer can be an advantage by bridging the gap between the analysis and documentation. By doing all this and having the proper procedural documentation, your company is able to have clearly defined company goals and objectives that streamline communication and ensure optimal use of resources, giving you the best chance of success.


Business analysis is crucial for an organization to assess its decision-making and potentiality. Among the different facets of business analysis, business process engineering is one, among many, that can benefit from the use of technical writers. Having concise writing and clear communication is important as it provides both the adequate detail needed to properly assess the decisions taken in a business, as well as making sure it is understandable to execute. 

How EDC Can Help with Procedural Documentation

Whether you need a single technical writer for a brief project, or a team of consultants to produce a complete line of documentation, the quality of our work is guaranteed for you. Our clients work closely with an Engagement Manager from one of our 30 local offices for the entire length of your project at no additional cost. Contact us at (800) 221-0093 or sales@edc.us

Written by Stanley Chu