Technical documentation keeps a business running smoothly. Good documentation is easy to read, well-organized, accessible, and, most importantly, comprehensive when written properly. With essential data at its fingertips, a company can leverage critical information into successful business outcomes.

Furthermore, technical documentation is one of the best examples of professional technical writing services. That’s because tech writers are experts at documenting the highly technical aspects of products, services, and processes.

In this article, you will learn the definition of a documentation writer, the types of documents they write, and why they are critical assets for your business. Moreover, remember that while documentation writers are technically a subset of technical writers, both terms are used interchangeably.

What Are Documentation Writers?

In every industry, big and small organizations use a variety of documentation. Companies cannot operate without these manuals, guidelines, and SOPs. They contain the company’s essential data. That is why business operations, continuity, and success depend on the quality and effectiveness of documentation. 

In addition, a documentation writer is responsible for communicating complex information in a clear and useful manner. They simplify product functionality and oversee and maintain document management systems and processes. 

Moreover, documentation writers obtain essential information by working alongside subject matter experts (SMEs), developers, engineers, and project managers. Documentation writers are experienced in industries that rely on technology, like IT, medicine, marketing, and engineering.

Documentation Writers are fluent in 7 Types of Technical Documents.

Over the years, documentation writers have developed a misleading reputation. Many often think they produce simple documents, like board game instructions or TV guides. 

Moreover, they tend to focus on various technical documents, from compliance policies to aircraft specifications to incident management plans. These are critical documents for daily business operations. 

In addition, documentation writers produce so many types of documents that listing every kind is nearly impossible. But there are a few examples of technical documentation from the tech industry.

IT Documentation

IT documentation is a collection of documents describing how an IT team operates. These are critical documents for ensuring that all systems use as expected at all times.

API Documentation

API documentation is a reference manual on how to use and connect multiple APIs, allowing different software services to connect seamlessly.

Process Documentation

Process documentation describes a series of steps to complete a task or process. This can often refer to the “how” of your business. Furthermore, prospective users will be able to access critical recorded maneuvers.

Finally, When a process document is done correctly, your business could benefit from reduced busy work, eliminated errors, streamlined the process, allocated resources accordingly, enhanced communication, and retained knowledge. 

Policy and Procedures

Policy and procedures documents are guidelines for a business’s day-to-day operations and other courses of action.

Knowledge Base

knowledge base document collects frequently asked questions (FAQs), how-to guides, and troubleshooting instructions. A Knowledge Base can be thought of as a database for a company, where new questions and answers regarding a product or service can be added at any given moment.

Training Materials

Training materials are a documentation writer’s most well-known type of work. They consist of various manuals, job aids, and other tools to help employees learn specific skills or knowledge.

Java Documentation

The Java computer programming language can be very complex. Documenting its principal rules for an organization or one of its projects is critical for business operations. 

Moreover, there are generally two types of Java documents: 

  • External documents: A description of the guidelines and restrictions in a Java program.
  • Internal documents: An explanation of a specific code and its methodology.

That’s just an overview. If you want more information about technical documents and all the other types, click here.

The Skyrocketing Value of a Software Documentation Writer

Revenues for the global software market are projected to increase annually until 2027, when they may reach $813 billion. Everyone in software development will play a significant role in this excellent value creation.

Software is designed by engineers and built by programmers in alliance with business goals. While some companies expect those specialists to explain the products they’re developing in clear writing; others know that a software documentation writer is best suited for this position.

Similarly, software documentation contains instructions explaining how to use a program or a service. This type of documentation needs to target a specific audience, whether an IT professional, a business leader or an end-user at any level of any organization. 

Documenting this highly sophisticated technical material in simple terms is an artful balancing act best executed by a professional writer. The companies that realize this have seen firsthand the difference between clear and concise documentation of their essential data and sloppy writing that costs everyone time, money, and headaches.

Why Are Documentation Writers Important For Your Business?

When you invest in a documentation writer, you take an essential step toward creating deliverables that ensure your in-house employees can achieve their goals. Documentation writers have not siloed workers. 

Instead, they work alongside computer hardware engineers and support specialists so that they can manage complex information flows. Their work keeps your company’s projects on time and under budget, freeing up resources for development and testing.

Furthermore, this happens whether documentation writers are on a project from the beginning or brought in later to fix errors, reduce redundancies, remove documents, and increase productivity. Similarly, their work lays down new standards that often serve as the single source of truth about company products or processes. 

In addition, this bridges the gap between current employees, that have gained valuable knowledge over time, and future employees. In a demanding business environment, seamless information flows can be the difference between increasing user satisfaction and retaining customers – or losing out to an organized, efficient, well-documented competitor. 

How Essential Data Corporation Can Help Your Documentation

Whether you need a single software technical writer for a brief project or a team of consultants to produce a complete line of documentation, the quality of our work is guaranteed for you. Our clients work closely with an Engagement Manager from one of our 30 local offices for the entire length of your project at no additional cost. Contact us at (800) 221-0093 or sales@edc.us