How User Guides Can Optimize Digital Learning

Working remote

During the pandemic, online learning has become a necessity due to adhering to public safety guidelines. But, even before the start of the COVID-19 pandemic, digital learning has become increasingly popular as an option for education. While this trend is a positive one for digital learning companies, the mixed reactions to online learning during the pandemic have shown that the industry can further improve user experience. Because of this, hiring technical writers to craft new user guides for digital learning organizations can help with the transition to online education.

Digital Learning During the COVID-19 Pandemic

While video conferencing software, such as Zoom was the primary way most schools utilized digital learning, software such as Canvas or Blackboard has also been used to transition to online teaching by educators. This widespread implementation of different digital learning methods has impacted the education industry with some in the education sector deciding to further opt into digital learning. And because of the widespread use during the pandemic, digital learning has elicited numerous reactions. The positives of digital learning have been the ease of access and flexible schedules permitted through technological aspects such as pre-recorded or remote lectures and navigable workflow provided by the software. On the other hand, there have also been negative feedback. Negative reactions mostly centered around the difficulty of integrating technology into the education process. Professors being unfamiliar with digital learning software to make the most use of them or not knowing the best way to teach a subject virtually has been a common complaint. And in addition to unfamiliarity with software, digital learning methods often differ from traditional methods. This can be seen in the trends the digital learning company is experiencing. For example, virtual reality use, social learning, microlearning, and game-based learning, are just some of the new ways of learning being implemented as a result of digital learning. This means that users have to both learn new technology and adapt to new ways to make use of them that might differ from their previous training. Because of the technological inexperience faced by educators when transitioning to online learning, the best way to reduce digital learning difficulties is to target this problem first. Luckily EDC’s experience with creating content for the e-learning industry means our technical writers have the knowledge to help you optimize your business. 

Where Technical Writers Come In: User Guides

Given that the main difficulties associated with digital learning are technical and presentation issues, having a technical writer create updated user guides, based on user reception during the pandemic, for digital learning companies is a perfect way to circumvent these problems. By providing user guides for digital learning companies, technical writers can help by giving customers knowledge on how to operate a product. Technical writers are ideal for creating user guide documentation as their training in clear writing can help a layman understand difficult-to-understand instructions for software as this product might not be the most user-intuitive one. And along with instructions, your user guides would also include information on how to make the best use of the software, such as teaching methods compatible with digital learning. For example, while some classes such as a history course can be taught effectively through online lectures, other courses such as a lab-based science course or a film production class would involve more hands-on approaches to learning. In these cases, a more specialized approach provided would make it easier for educators to teach such courses online. With user guides explaining both how to use digital learning software as well as the best digital teaching methods, educators would have an easier time focusing on teaching a course to the best of their ability, without having to worry about technical issues. 


With digital learning looking like it is here to stay, it is the best time to optimize the experience given the amount of feedback gained during the pandemic. To bridge the gap between educators and new digital learning technologies, user guides written by technical writers are the solution. By hiring a technical writer to take into account this feedback gained during the pandemic, new user guides can be created to allow educators to know how to use digital learning software in a clear way while also informing users what the best way it is to teach a certain subject online. Therefore to best optimize the digital learning experience, revamped user guides with easy-to-understand instructions and methods can help educators make the best use of digital learning technology.

How EDC Can Help with User Guides

Whether you need a team of consultants to produce a complete line of documentation or a single technical writer for a brief project, Essential Data’s Engagement Manager will lead the project from start to finish. At Essential Data Corporation, the quality of our work is guaranteed. Contact us today to get started. (800) 221-0093 or

Written by Stanley Chu


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