Staying Unstressed with Policy and Procedure Documentation in the Post-COVID-19 Job Market

a technical writer writing a policy and procedure document

In the economic climate that we are in now, many American workers are unsure about their jobs and their career prospects. Here in New York City, the economic landscape has changed dramatically since the onset of the COVID-19 pandemic, and its impact on small businesses has created a huge amount of stress for workers as well as business owners. This has been especially hard on college students, who have seen some of their prospects evaporate almost overnight. But the good news is, all is not lost. Certain job markets are thriving while others have gone out of business, and we can keep our collective fiscal and mental health afloat by considering careers and new opportunities in burgeoning online businesses. When companies have clear and concise policy and procedure documentation, a move to any industry is possible and provides corporations with a previously untapped pool of talent.

In a recent article from Silicon Republic, Gaurang Torvekar discusses how businesses have to adapt to our current pandemic and the economy that it will produce down the road, and how they will need to adapt to conducting their businesses through digital platforms. According to Torvekar, digital scientists will have prominent roles within ongoing lockdowns and changing pandemic restrictions. He predicts that the pandemic will lead to a demand in artificial intelligence that can do the job of a human much faster (and for far less outlay). The fear of artificial intelligence taking over jobs and leading to people becoming unemployed has always been a hot debate. But we are now seeing that certain jobs are disappearing faster than predicted, and the stress has become very real for people entering the job market. Torvekar also points out that there will be an increased need for cyber protection in terms of hacking and attacks on the internet, as many enterprises go fully online. Torvekar’s points are entirely accurate. His observations and statistics match what many have observed in the real world. Just this past year, we have seen the economic landscape of New York change quite a lot. Restaurants and small businesses have gone out of business in droves, and the businesses that survive are the ones that can afford to move partially or wholly online. Think of how many more Amazon delivery vans we see in the streets these days as compared to two years ago. The online economy is booming in comparison to the struggling in-person economy. Torvekar is right to point out that as business moves online to stay alive, AI, data science, and cyber security are going to be very in-demand. We can stay afloat in this new market by pumping up our technical skills in our own fields, or applying our skills to uncharted industry waters.

The pandemic has hit many countries economically, leading to a rise in unemployment. Many industries have been severely affected due to the pandemic such as retail, travel, music, and many more. Now that the vaccines have been developed and more and more people have been vaccinated, many of these industries are ready to open the job market to get back to business. Now that the pandemic is coming to an end and fewer COVID-19 cases, many industries such as the food industry need more employees. Many workers who were laid off during the pandemic want employers to increase their hourly rate. On the other hand, many companies have used technology to create a contactless interaction with their customers. The pandemic has caused an acceleration into the digital world. For example, in Times Square a digital Taco Bell has opened. Dominos is testing out an automated delivery car that would deliver to customers without human contact. Many businesses, especially in the food industry, are using self-service kiosks. In addition, the acceleration into the digital world has created many opportunities for technical skills like computer science, engineering, and many more. 

The pandemic has definitely taken a toll on a lot of people, including businesses that are still suffering to this day. The likelihood of closure was shown to be inversely proportional to the estimated duration of the crisis. Furthermore, companies had widely differing perspectives about how long COVID-19 related disturbances would last. The financial health in many small companies is in trouble. For business owners, they have to invest both time and money in their employees and in new technology if they want to keep their business running. As everyone may know, social distancing rules and other CDC regulations have caused many businesses to shut down completely. Though business owners should not depend entirely on their team to be successful, having a talented team is a huge advantage. In order to increase business success and stability, process and procedure documents are critical, both allowing you to rest easy knowing that your employees have a clear guide to performing their job, and that your customers will receive the gold standard of service they expect.

The pandemic caused a major shift in the work environment. From public transportation to dining out. Everything changed to some extent and how we move forward will affect how the economy will be. Will it revert to normal, or will everything be excused for the reason of COVID-19? We have to realize that this is our new reality and thus we must adjust to it, rather than just waiting around.

In conclusion, the pandemic has caused many companies to struggle in terms of business. Additionally, the increasing number of remote jobs are a call for for job policy and procedure documentation. Essential Data can outline technical writing documentation across a wide variety of fields. We have documented safety procedures (OSHA), standard operating procedures (SOPs), etc., that have been useful in understanding more about business policy. Our technical writers have also mastered user experience (UX) design, conducting usability tests for company website targeted at individuals that best fit their target audience. This technique is essential as a technical writer because you need to structure and organize your documents appropriately to fit the user’s needs. Employees at Essential Data have a strong eye for editing, formatting, and organization. Policy and procedure documents that are efficient and concise are produced only by the best, like the highly-skilled technical writers at Essential Data Corporation.

Whether you need a team of consultants to produce a complete line of policy and procedure documentation or a single technical writer for a brief project, Essential Data’s Engagement Manager will lead the project from start to finish. At Essential Data Corporation, the quality of our work is guaranteed. Contact us today to get started. (800) 221-0093 or

Written by Jermy Budhram


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