Did you know, that a consumer using software or product is considered an end-user? To use a less technical term, an end-user is a member of an audience that interacts with the final product to achieve a working goal. For example, an IT company uses the latest software to advance its computer prowess. In a convenient coincidence, an end-user is also a result of software technical documentation. Furthermore, targeting the end-user comes after describing the end-user; an effort that sees jargon and necessary marketing pressure points combined. Technical writers also write the documents that translate the information explaining the products. It gets pretty meta.
How about a little bit more information regarding software technical documentation?
Software technical documentation contains a couple of different subfields. The main two categories are product documentation and process documentation. The names do give away the purposes, since product documentation describes the product under development, while process documentation describes the process of development. Think of the former as source code and the latter as progress reports. Within product documentation (many subfields, like I said), system documentation and user documentation come about. System documentation describes the parts that make up the product (see source code). While user documentation comprises the info for administrators and end-users, stuff like user guides and set-up tips.
Furthermore, the point is to have a word said on every aspect of the project. Software technical documentation lives by its details. For example, an End User License Agreement(EULA) or a thick booklet is always included on how to install a Windows program. Get the customer to understand the entire project, and the relationship between consumer and producer is stronger for it.
Technical Writers’ Roles
You are an end-user, and a software technical writer is, as well. In the case of the software at hand, its developers are not end-users and lack the distance needed to look at it objectively. This goes to one of those underrated mores about how artists double as terrible critics of their own work.
At Essential Data, we can judge the software using whatever audience perception you would prefer. We will make sure end users have no qualms with the clarity of the presentation once finished with the software technical documentation.
Whether you need a team of consultants to produce a complete line of documentation or a single technical writer for a brief project, Essential Data’s Engagement Manager will lead the project from start to finish. At Essential Data Corporation, we guarantee the quality of our work. Contact us today to get started. (800) 221-0093 or firstname.lastname@example.org
Written by Will Boswell