The first thing that a guest does when they walk into a hotel is walk up to the employees who are working at the front desk. Usually, they are already exhausted from a full day of travel. From almost the very minute a guest steps into a hotel, they interact with an...
Did you know that in recent years, business engagement teams have begun to cut corners on PCAOB standards regarding audit documents? This is a major issue, considering how important such documents are to the maintenance of a company’s finances. What is the...
Most companies miss the mark when writing a quick reference guide. They produce lengthy, tedious documents that end up frustrating users rather than helping them. Imagine being handed 30 pages of product documentation when you only need a simple answer to a quick...
What is a Knowledge Transfer Plan? According to Investopedia, 10,000 baby boomers retire from their careers every day. This means that there is a massive turnover of who is exiting the workforce. When a person has worked at a company for decades, they amass so much...
A good argument to be made, at any time, is that hubris warrants contingency. This is the story of Icarus, Odysseus, Achilles, and more recently, of the Great Recession of 2008 and of the global COVID-19 pandemic. For each scenario, there were plans, but a mix of...
A service manual is a resource provided by a manufacturer explaining how to use, maintain, troubleshoot, and repair a product. Traditionally, they were hardcopy reference books, but manufacturers today often make thousands of service manuals available online. Service...
If you’ve visited a walk-in clinic or hospital emergency room lately, you’ve probably experienced very long wait times. Many urgent-care facilities are short-staffed and overrun with COVID-19 patients. Two-hour waits, and sometimes even over six, are the norm. No...
What are Operation and Maintenance Manuals? Operation and Maintenance Manuals (also known as an Operations and Maintenance Manual or O&M Manual) are a comprehensive document that details information about an industrial plant and individual pieces of maintenance...
What is a Security Procedure? A security procedure consists of a series of documented steps and practices used to ensure safe day-to-day operations in any organization. These organizational security procedures work alongside security policies, standards, and...
Whether you are just entering the workforce or are a seasoned veteran, chances are high that you will read a few employee training manuals in the coming years. If you are a new employee entering a company or are preparing to train a new employee, having a good...
What is Technical Writing? Technical writing is a form of communicating that takes technology-focused information and makes it more easily digestible for readers who may not have as much background in complex technological processes. A technical writer likely has had...
What is documentation? Some might say it’s just a collection of words on paper that satisfy a legal mandate. But a technical writer—a professional who knows firsthand the impact documentation can have on employees, customers, and even organizational goals—will tell...
