A man writing notes at a desk next to a laptop, representing the value of technical writers and their useful services

Similarly, technical writers can also ensure further business success by providing user portals. User portals for technical writing consultants offer different services. However, two vital services to ensure customer satisfaction and increase sales are proper product documentation and tech support. Having a technical writer on your team allows your business to thrive in your specialty areas. With product documentation and tech support, we can see how hiring technical writers can be essential to your business’s success.

So, Technical Writing Services?

Product documentation and technical writers help by providing customers with a written guide to allow them to make the most out of your product. Trained technical writers can simplify information for a layperson. In fact, this will enable the representative from the company to understand a complex product. However, users will have the ability to communicate data through items such as user guides, installation guides, help guides, or tech support pages on a website. In addition, there are technical specifications, system documentation, among other, and other developer-centric document templates for developers.

Developer and consumer are beneficial for both parties. In order that developers see any relevant information, they need in their user portal by integrating internal and external data sources. They can capitalize on this data to achieve business success by compiling this information. The consumer user portal would offer self-service capabilities such as managing orders and returns, support tickets, FAQ sections, or other necessary functions to give them a more transparent experience. A more transparent customer experience would allow troubleshooting of any technical or non-technical issues as quickly as possible. Again, technical writers come into this situation knowing how to compile this information for both parties.

How Does This Work?

Hiring EDC’s technical writers can achieve this kind of product documentation and tech support. EDC has many trained writers to offer your company. Once the technical writing service is requested, a skilled technical writer is assigned to join your staff. The knowledge and skill set of a technical writer allows them to provide the best support and documentation for any request. As a result, they can work remotely and attend to our clients’ needs and sensitive to the delivery timeline. With well-written documentation and great tech support, product quality is likely to increase, resulting in higher customer satisfaction and potentially increased sales.  


EDC’s trained technical writers specialize in several different areas. First, hiring a technical writer is beneficial to businesses. A technical writer will allow your company’s staff to focus on developing and delivering your company’s product. At the same time, other aspects are the technical writer’s responsibility. Whether creating a tech support sector on your website or product documentation, EDC’s technical writers can deliver the essential information to consumers clearly and concisely while being attentive to our client’s needs and time constraints.

What Can EDC Do For You?

Essential Data’s Engagement Manager will lead the project from start to finish, whether you need a team of consultants to produce a complete line of documentation or a single technical writer for a brief project.  Essential Data Corporation guarantees the quality of our work is guaranteed. Contact us today to get started. (800) 221-0093 or sales@edc.us


Written by Stanley Chu