Security Infrastructure Documentation for Ecommerce sites

A person typing credit card information into a laptop

During Covid lockdowns, millions of people turned to online shopping over fears of contracting the virus via in-store shopping and due to stores closing during the beginning months of the pandemic. Even now with stores open, some at full capacity, ecommerce sales continue to grow with an increase of 39% in 2021. 

Just as ecommerce platforms have experienced large growth, they have also experienced an increase in cyber attacks aimed at gaining access to a company’s or customer’s financial information. With more and more people buying online it is increasingly vital that ecommerce businesses improve their security to prevent the theft of their customer’s payment information. Theft of payment information can severely damage an ecommerce business’s reputation in the eyes of their customers. 

A cyber threat on the rise, especially against ecommerce, is e-skimming. This type of threat  involves placing malicious code in ecommerce checkout pages which collect payment information and deliver it to cyber criminals. With this growing threat it is important that ecommerce businesses need to pay attention to vulnerabilities in their online platforms that can make them susceptible to such attacks. When planning this type of update in security, it is useful to establish a thorough security infrastructure design document. However, it can be a bit difficult for someone not well versed in technical jargon pertaining to IT security. For this reason, it is recommended that ecommerce businesses hire the right person, such as a technical writer, that is sufficiently knowledgeable in tech. 

What is a Security Infrastructure Design Document?

The purpose of a security infrastructure design document is to document the information to outline effective architecture and system design that acts as a guide for the security architecture of an IT platform. This documentation defines security measures to be taken to protect an IT infrastructure. This document provides guidance in regards to protecting customer data, ensuring that unauthorized individuals do not gain access to data, following security strategies that help identify potential threats and vulnerabilities of a security system, and so on. The essentials a site should have in mind and that should be included in a security infrastructure design document are: 

  • Firewall protections
  • Secure configurations 
  • Making sure only authorized personnel have access to information
  • Authentication system
  • Detection and prevention of attackers
  • Offline data backups 

Understandably, these concepts can be quite confusing to a layman. Thus, it is necessary to have the right person create a business’s security infrastructure design document. A well-informed technical writer can be of the utmost use in writing up this kind of documentation which is vital to ensuring the security of one’s site and business. 

Security Infrastructure Documentation for Ecommerce

As mentioned earlier, ecommerce businesses have faced increased cyber attacks as online shopping has and will continue to be a popular way to shop. To protect your ecommerce business it is crucial to ensure that your security infrastructure design document defines the ways in which your business can protect itself from external threats. To protect against the growing e-skimming threat, ecommerce businesses can implement certain strategies to be followed as outlined in the security infrastructure design document. For instance, one such strategy can be the running of regular scans to check for foreign or malicious code. This strategy can help prevent the intrusion of attackers attempting to insert their code in an ecommerce site to steal customer information. However, this is not the only strategy an ecommerce business should use, but only one of numerous others, such as running simulated cyber attacks to check for blind spots and having incident response ready in case of data breach. 

How EDC Can Help

Given the increase in cyber attacks against ecommerce sites and the growing sophistication of these attacks, it is important for ecommerce businesses to continually update and monitor their security. To aid in this endeavor, it is vital to have a thorough security infrastructure design document to assure that a site’s design has strategies set up for the security of an ecommerce business’s data and data of their customers. EDC’s technical writers are a valuable resource in developing this documentation as they have the knowledge and experience in producing such difficult and extensive documentation. Our technical writers have decades of experience producing work for medical, scientific, and financial technical industries. They have helped various types of companies including engineering companies, software companies, and pharmaceutical companies

Whether you need a team of consultants to produce a complete line of documentation or a single technical writer for a brief project, Essential Data’s Engagement Manager will lead the project from start to finish. At Essential Data Corporation, the quality of our work is guaranteed. Contact us today to get started. (800) 221-0093 or

Written by Diana Guerra


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