Online Help Documentation Writing Services
Lower user frustration & raise user satisfaction
Empower your customers and support your support team with easy-to-use online help documentation produced by EDC’s expert technical writers.
Stop tying up your support team with unnecessary requests
But if these resources aren’t available, the next best thing is calling or chatting in with your support team—assuming customers are even willing to take that next step before switching to a competitor’s product.
Let your in-house staff do what they do best
None of these roles were hired to write product support instructions, troubleshooting guides, or customer support FAQs. That’s the job of technical writers who know how to properly interview subject matter experts (SMEs), assess product information, and produce easy-to-understand content for end users.
Keep your staff focused on their highest value tasks, and leave your product’s online help documentation to our expert tech writers.
Get actionable online help documentation
* Indicate Required Fields
Get all the benefits of clear online help documentation
Empowered customers
Increased user confidence
Reduced customer churn
Lowered ticket volume
Decreased support costs
Why EDC for online help documentation?
Whether you need an online help documentation writer for a brief project or a team of consultants to produce a complete line of documentation, the quality of our writers and our work has been unmatched for nearly 40 years.
Plus, you work closely with an engagement manager from one of our 30 local offices for the entire length of your project at no additional cost to ensure complete satisfaction.
Articles related to online help documentation
If you’d like to learn more about online help documentation and what else our technical writers can do for you, check out some of our related content below.
Cost-Effective Project Outcome
With 40 years of experience focused solely on technical writing and countless successful projects, we have the knowledge base and reach to staff every project with the right resources to produce high-quality documentation in the least number of hours. This means you get the best quality documents at the lowest cost.
Core Value Proposition: Industry Expertise That Speaks Your Language
We pair experienced technical writers with your industry, whether it’s healthcare, software, manufacturing, or aerospace. Our writers quickly understand your business and create clear documentation that resonates with your audience (internal or external) and meets regulatory demands.
End-to-End Documentation Services
We provide tailored documentation for every stage of the product or operational lifecycle, from quick-start guides to complete policy and procedure overhauls. Whether the audience is your employees, customers, or a regulatory entity, our writers have solutions. We’re comfortable working with content in various forms, from ideas in a
Tech Savvy Writers Cutting Edge Tools
Our writers are fluent in the tools your team uses and can help streamline your documentation workflow using industry-leading platforms. If you don’t have a preferred writing software or content management system, our writers can advise on the best software to match your objectives.
Scalable, On Demand Talent
Need one technical writer or a full documentation team? We provide fast, flexible resourcing to support product launches, audits, or compliance projects with speed and precision. You’ll have a dedicated Engagement Manager as your single point of contact for any project needs. We can provide additional writers, illustrators, and instructional designers as required.
Process-Driven. Quality Assured.
Every document we produce follows a proven methodology that ensures accuracy, clarity, and alignment with your business goals. Built-in quality control guarantees error-free, audit-ready content every time.