How Documentation Can Facilitate Remote Work Models

A mug next to laptop displaying a group of people on a virtual video call on a wooden table and wooden chair

Although many cities across the United States are opening back up as stay-at-home orders are being lifted, only 28 percent of workers have actually returned to the office. Many employees are wary about returning to the office as remote work has offered them unparalleled flexibility. This past April, 4 million people left their jobs in search of more flexible employment options and over concerns with Covid. In efforts to retain employees, companies must ensure that they are updating their policy and procedural documentation and training materials for remote workers. In doing so, they can help to increase employee confidence in their company as companies adequately adapt to and address employee concerns. 

With many working professionals making career shifts and taking on new roles, training can be quite difficult when done remotely. For this reason, companies must enhance and accommodate training methods and materials to ensure that new employees can learn their roles just as well as they would have in the office. For employees returning to the office, whether in a full-time capacity or mixed-in office and remote work, policy and procedures must also be updated to foster employee confidence. Many employees are justifiably concerned over Covid precautions, and companies will have to adjust their policies to create a safe work environment to ease employee anxieties. Pre-Covid documentation of training materials and policy and procedures will have to be reviewed and likely replaced to adapt to remote work and Covid safety protocols. Technical writers have vast experience in creating this type of documentation to facilitate successful remote training and policy and procedure documentation.  

Training in the Covid Era

With 1 in 4 Americans working remotely in 2021 and more than 36 million that will continue to work remotely through 2025, companies will have to provide training materials that promote productive remote work. Among the difficulties remote employees have faced is the lack of effective communication of information. Inadequate training materials can force remote employees to spend more time trying to reach out to colleagues for assistance. This issue not only affects new hires but also current employees as they may have to focus some of their time on filling in the gaps left by insufficient training. Whether training new employees or current employees, communication of information is key to creating a more knowledgeable workforce. 

Updating company training materials for a remote setting may be quite time-consuming for companies and for current employees who may have to step in and assist new hires. 

There are a number of dynamic and effective training materials that can help bridge the lack of communication that remote employees have noted. For instance, workbooks, how-to guides, and digital instructional content can prove to be valuable assets to assist the training of new and current employees. Well-developed training materials not only boost productivity but also help employee’s confidence in their company. Experienced technical writers can help to improve training materials for companies that have found it difficult to adapt to a remote work model. 

Updating Policy and Procedure Documentation 

With the country opening back up, companies must reevaluate their policies whether they decide to continue work-from-home models or adapt hybrid models (mix of work-from-home and in the office). Companies will have to reevaluate their policies to determine what work may be done at home and what work can only be done in person. Additionally, these updated policies will need to address concerns including:

  • Employee communication and how often they are expected to check-in 
  • Technical support and supplying equipment and/or software to remote workers
  • Protection of company data and setting up VPNs and cybersecurity software 
  • What work schedules will look like and what kind of flexibility employees will have in determining their schedules  
  • How and what systems will be used to submit work 
  • Virtual availability expectations 
  • How working hours will be tracked 

It is important to update company policies to address the new concerns that come with remote work models or hybrid models in order to keep employees up-to-date on what is expected of them and to increase employee morale. 

Additionally, if companies are seeking to implement a mixture of remote work and in-office work, they must update policy and procedural documentation to ensure the safety of employees in the office. Employees have expressed their concerns over returning to work as Covid-19 continues to be a threat and how their companies will deal with safety protocols. To ease the transition to in-office work, even if it may be for only a few days out of the week, companies must update policy and procedural documentation. This documentation must outline expectations on employee behavior to ensure the health and safety of employees in the office. 

Updating policy and procedural documentation is essential to inform remote workers of new policies and boost employee retention, especially if employees will be expected to work some days in the office. Using technical writers in this endeavor can help take care of the extensive work that may need to be done to ensure that policy and procedural documentation is properly updated. 

How EDC Can Help You

EDC’s technical writers have the necessary experience in developing such technical documents as training materials and policy and procedural documentation. They have produced such documentation for software companies, financial services companies, and multinational conglomerates. Our tech writers have created successful training materials including user guides, instruction manuals, procedural documentation, and various other reference materials. Their decades of experience will ensure quality documentation that will assist in the successful training of remote workers and the development of policy and procedural documentation that will aid in promoting employee confidence and as a result employee retention.

Whether you need a team of consultants to produce a complete line of documentation or a single technical writer for a brief project, Essential Data’s Engagement Manager will lead the project from start to finish. At Essential Data Corporation, the quality of our work is guaranteed. Contact us today to get started. (800) 221-0093 or

Written by Diana Guerra


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